zeenti

1. Introduction

Welcome to Zeenti Digital Consulting LLC ("Zeenti," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, applications, and services, including any content, functionality, and services offered through our website or related platforms (collectively, our "Services").

Please read these Terms carefully before you start using our Services. By using our Services, purchasing our products, or clicking to accept these Terms, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

Zeenti provides digital marketing, website development, SEO, social media management, brand creation, and custom software development services. By engaging our Services, you acknowledge that you have read, understood, and agree to be bound by all applicable policies, including these Terms, our Privacy Policy, and our Refund Policy.

2. Service Descriptions and Purchases

2.1 Service Listings

All services offered by Zeenti are described on our website with details about what each service includes. We make every effort to display our services and their features accurately. However, we do not warrant that service descriptions, pricing, or other content on our website is accurate, complete, reliable, current, or error-free.

2.2 Extended Service Descriptions

IMPORTANT: Each service we offer includes an Extended Description that provides comprehensive details about what is included in the service, available add-ons, and any limitations. By purchasing any of our services, you confirm that you have read, understood, and agreed to the Extended Description for that specific service. The Extended Description forms part of our service agreement with you.

2.3 Advertising and Promotions

Zeenti may advertise its services through various channels, including but not limited to online advertisements, social media, email marketing, and other digital or traditional marketing methods. Our advertisements provide general information about our services, but the complete and binding details are contained in the Extended Descriptions on our website. Pricing, special offers, and promotions mentioned in advertisements are subject to the terms and conditions specified in those advertisements and on our website.

2.4 Purchase Process

When you purchase our services, you agree to:

• Provide current, complete, and accurate purchase and account information
• Promptly update your account and payment information if there are any changes
• Review the full Extended Description of the service before completing your purchase
• Pay all charges incurred under your account at the prices in effect when such charges are incurred
• Pay any applicable taxes related to your purchase

2.5 Add-Ons and Additional Services

Services may have optional add-ons or additional services available for purchase. These are detailed in the Extended Description or may be presented during the purchase process. Add-ons are subject to additional charges as specified on our website or in custom quotes. Any request for services beyond the scope defined in the Extended Description will be considered additional services and will require a separate agreement and payment.

3. Payments and Billing

3.1 Payment Terms

Payment terms vary depending on the type of service:

• Website Development: 50% initial deposit before work begins, with the remaining 50% due upon completion and before launch
• Complex Development Projects: Initial deposit followed by milestone-based payments throughout the project
• Ongoing Services (SEO, Social Media, etc.): Monthly payments in accordance with the service agreement
• Custom Projects: Payment terms as specified in your custom quote and agreement

3.2 Payment Methods

We accept major credit cards, debit cards, PayPal, bank transfers, and other payment methods as specified on our website. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that the payment information you provide is true and accurate.

3.3 Late Payments

Payment due dates are specified in your service agreement or invoice. Late payments may result in:

• Late payment fees (1.5% per month or the maximum permitted by law)
• Suspension of ongoing services
• Delay in project timelines
• Withholding of deliverables until payment is received

3.4 Recurring Payments

For ongoing services, you authorize us to charge your payment method on a recurring basis. You can cancel recurring payments by contacting us at least 15 business days before the next billing cycle, subject to any minimum commitment periods specified in your service agreement.

4. Project Execution and Deliverables

4.1 Project Timeline

Project timelines are estimates and may vary based on project complexity, client responsiveness, and other factors. Zeenti will make reasonable efforts to meet agreed-upon deadlines but cannot guarantee specific completion dates unless explicitly stated in writing as guaranteed delivery dates.

4.2 Client Responsibilities

To ensure timely project completion, you agree to:

• Provide necessary information, content, and materials in a timely manner
• Review and approve deliverables within the timeframes specified in the project plan
• Designate a primary contact person who is authorized to make decisions
• Respond to questions and requests for information within 3 business days
• Provide feedback on deliverables within 5 business days unless otherwise agreed

Delays caused by client inaction or late responses will result in corresponding extensions to project timelines and may incur additional charges.

4.3 Revisions and Change Requests

Each service includes a specific number of revision rounds as detailed in the Extended Description. Additional revisions beyond the included number will be billed at our standard hourly rate.

Change requests that alter the scope of the original project will be evaluated and may require:

• Additional charges
• Timeline adjustments
• A formal change order signed by both parties

4.4 Deliverables and Acceptance

Upon completion of a project or milestone, Zeenti will provide deliverables for your review and acceptance. Deliverables will be deemed accepted if:

• You provide written acceptance
• You use the deliverables in a production environment
• You do not provide specific written feedback within 5 business days of delivery

5. Service Cancellation and Refunds

5.1 Cancellation by Client

You may cancel services subject to the following conditions:

• Initial deposits are non-refundable under any circumstances
• One-time projects: Cancellation charges apply based on the percentage of work completed
• Recurring services: Notice periods and early termination fees apply as specified in your service agreement

5.2 Refund Policy

Our complete refund policy is available at Refund Policy. Key points include:

• Initial deposits and payments for work already completed are not refundable
• Refunds may be considered only for full advance payments where the project is terminated before completion
• Recurring service prepayments may be partially refundable for unused full billing periods, subject to minimum commitment periods
• Cancellation fees apply as detailed in our Refund Policy

5.3 Cancellation by Zeenti

Zeenti reserves the right to terminate or suspend services if:

• You breach these Terms, the service agreement, or other applicable policies
• You fail to make timely payments
• You fail to provide necessary information or cooperation required for project completion
• Your requirements violate our ethical standards or are illegal
• Continuing the service would expose Zeenti to legal or reputational risks

In case of termination for these reasons, no refunds will be issued for work already performed, and you may be liable for additional charges for work in progress.

6. Intellectual Property Rights

6.1 Client Materials

You retain all ownership rights to content, materials, logos, trademarks, and other intellectual property you provide to us ("Client Materials"). By providing Client Materials, you grant Zeenti a non-exclusive license to use, reproduce, modify, and display these materials solely for the purpose of providing our services to you.

You represent and warrant that:

• You own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use the Client Materials
• The Client Materials do not infringe upon the intellectual property rights or other rights of any third party
• The Client Materials comply with all applicable laws and regulations

6.2 Zeenti Materials

Zeenti retains ownership of all materials, tools, systems, processes, and methodologies used or developed by Zeenti that are not unique to your project ("Zeenti Materials"), including pre-existing materials and improvements or modifications to such materials.

6.3 Deliverables

Upon full payment of all applicable fees, Zeenti grants you a non-exclusive, perpetual, worldwide license to use the final deliverables created specifically for you. Ownership of deliverables may be transferred to you only if explicitly stated in writing in your service agreement.

6.4 Portfolio Rights

Zeenti reserves the right to display and link to your completed project as part of our portfolio and to write about the project on websites, in magazine articles, and in books about design. We will not share any confidential information regarding your business or the project.

7. Limitation of Liability

7.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

7.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZEENTI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
• ANY CONTENT OBTAINED FROM THE SERVICES
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

IN NO EVENT SHALL ZEENTI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE AMOUNT PAID BY YOU TO ZEENTI FOR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

7.3 Results and Performance

While we strive to provide high-quality services, Zeenti does not guarantee specific results or performance metrics (e.g., website traffic, conversion rates, search engine rankings, sales, leads) unless explicitly stated in writing as guaranteed performance metrics in your service agreement.

7.4 Third-Party Services

Our services may involve the use of third-party platforms, software, or services. Zeenti is not responsible for the performance, changes, or availability of these third-party services, or for any adverse effects these may have on your website or digital presence.

8. Confidentiality

Each party agrees to maintain the confidentiality of any proprietary information received from the other party during the engagement, including business strategies, marketing plans, customer lists, technical data, and any other information identified as confidential.

This confidentiality obligation does not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was in the receiving party's possession prior to receiving it from the other party
• Is rightfully obtained by the receiving party from a third party without restriction
• Is disclosed with the prior written approval of the disclosing party
• Is required to be disclosed by law or court order

This confidentiality obligation will survive the termination of our service agreement.

9. Indemnification

You agree to indemnify, defend, and hold harmless Zeenti, its affiliates, officers, directors, employees, agents, and subcontractors from and against any and all claims, losses, expenses, costs, or damages (including reasonable attorneys' fees, costs, and expert witnesses' fees) arising from or relating to:

• Your use of our Services
• Your breach of these Terms or any additional agreements
• Your violation of any rights of a third party
• Your violation of any applicable laws, rules, or regulations
• Content provided by you that infringes on the intellectual property rights of a third party

Zeenti reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.

10. Dispute Resolution

10.1 Informal Resolution

Before filing a claim against each other, the parties agree to attempt to resolve the dispute informally by contacting the other party. If a dispute cannot be resolved informally, the parties may proceed as set forth below.

10.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, or termination thereof, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The tribunal will consist of a sole arbitrator. The place of arbitration will be Miami, Florida. The language to be used in the arbitral proceedings will be English.

10.3 Exceptions

The foregoing provisions will not preclude either party from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction, nor will it prevent either party from seeking equitable relief through the courts at any time to prevent irreparable harm.

10.4 Class Action Waiver

YOU AND ZEENTI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

11. Governing Law

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our Services.

13. Contact Information

If you have any questions about these Terms, please contact us at:

14. Entire Agreement

These Terms, together with any applicable service agreements, Extended Descriptions, Privacy Policy, and Refund Policy, constitute the entire agreement between you and Zeenti regarding your use of our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning our Services.

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.